TSB shoppers hit through additional IT glitch

Image: More than 12,500 customers have left the bank since its IT crash in April

Customers of TSB have taken to social media to complain about being locked out of their bank accounts.

Digital banking customers were hit by a glitch on Tuesday - just over two months since a botched IT migration left the bank's systems in chaos for weeks, with TSB still working to bolster their resilience.

One Twitter user, Conleth Overton, tweeted the chief executive of TSB Paul Pester to tell him the online banking service was down.

@PaulPester @tsb @TSB_News looks like the internet banking is down ! Please can we get this resolved ASAP !!

— Conleth Overton (@belfastcount) July 10, 2018

Another TSB customer was told to download the latest version of the app by customer support.

Hi I have the latest version, downloaded it again, it says password or user is incorrect but I have been able to load and set up the authentication app without any problems, this is the same problem I have had since you had all your issues!!

— Nicola Locke (@nicola_locke) July 9, 2018

The bank apologised for the outage and said this morning's problems had been resolved.

"We're really sorry that some of our customers experienced intermittent issues with online banking for a short period this morning," a TSB spokesperson said.

"This issue has now been fixed and our services are working as normal. Customers were still able to use their cards as normal throughout. We'd like to apologise to our customers for any inconvenience this may have caused."

The bank's troubles date back to a planned transfer to a new IT system of 1.3 billion customer records in April.

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The bank's boss admitted last month TSB had lost 12,500 customers and up to 1,300 customers had suffered financial losses due to fraud since the crash.

MPs investigating the failure later called on TSB to "give serious consideration" to whether Mr Pester's position as chief executive was sustainable.

Original Article

Technology

February 19, 2019